How to choose Best Complaint Management software for Small business?

It is very important to know whether Complaint Management software features match with your business needs.Best Complaint Management software is that which has all your business functions getting covered in the standard software.Check whether software features mentioned matches with your business workflow. If software lacks your business requirement then check Complaint Management vendors possibility of customising software and charges for Complaint Management customisation. Give ranking to your business requirements and then rating to software features for close match with it,to arrive score for Complaint Management software selection.Do not take decision of Best Complaint Management software by just comparing only software price, software should suit your needs first then your wants and budget.

How long it takes to implement Complaint Management software?

Normally Complaint Management software implementation requires 30 working days to kick of start of live transactions.

Can Complaint Management software be accessed from multiple locations ?

Yes, Improsys arranges on demand software hosting on secured datacenters which allows office to access software from any locations as per security access policy

Can Complaint Management software accessed from mobile devices?

Yes, Production Management software can be accessed from mobile devices, you need only browser to access the software along with login details.

Is maintaining Complaint Management software on cloud/hosted server is secured? What if our data get hacked?

Check the datacenter where your Complaint Management software will be hosted,verify the security policy of datacenter.Also plan disaster recovery plan for your software database. Important to secure your software and data as per security guidelines. Get your IT infrastructure audited periodically to ensure security of your data. Improsys is ISO 14000 certified organisation which helps customers to maintain security of their data and software. Ask your Complaint Management Software vendor, details of security.Remember hackers can reach your software database whether it is maintained on premises or hosted on cloud.

Complaint Management Software

Q: What is the price for Complaint Management Software?

The price of Complaint Management software depends on software modules required to be implemented for your business needs and implementation service period.Do not get attracted by just attractive marketing Price tags. Calculate total cost of ownership while investing in Complaint Management software.Typically price of Complaint Management software starts from as low as Rs: 50000/- to Rs: 12,00,000/- depending on scope of software.

Q: Can Complaint Management software provide feature to connect with ERP software?

Improsys Complaint Management software offers integrated ERP software solution alongwith connectivity to SAP,Oracle,Sage software.

Q: Which is best Complaint Management software in India?

Improsys software has been identified as best software as per various market survet reports published from differnet countires across globe. Improsys Complaint Management software has been rated as best Complaint Management software by existing clients using Complaint Management software since last several years.

Customer Complaint Management to gain loyalty and increase retention.
Customer service and complaint handling are an integral part of any organization in order to gain customer loyalty and increase the retention of customer resulting in repeated business from the customer which is one of the key objectives of any business organization. By having Improsys web based complaint management systems implemented, businesses can use the information captured to make process improvements and give better service to thier clients. Improsys complaint management systems lets you gather all your customer complaints from email, phone, whatsapp, messages, portals into one common system where you can categorize, assign, analyze and resolve all these complaints with ease.

Customer complaint management Software provides you a robust complaint management section where you can put all the queries of a particular customer, can classify them on the basis of severity, their occurrence, their importance and then record all the comprehensive solutions in your database for post analysis. Online customer complaint system and service contacts are an opportunity to show your clients how important they are. If you exceed their expectations they will be loyal customers for years to come. Customer complaint management software allow entry, tracking, recording and recalling customer contact history to better customer experience and customer complaint handling.
This modular systemis based on well-defined framework consisting of five main modules named Public Interface, Complaint Handling, MIS, User Management and Disaster Recovery.

Complaint Registration

Complaint Allocation

Complaint Resolved

Customer Feedback

Record every complaint.

(Complaint Register)

Consolidated history of complaints.

(Complaint Dashboard - 8D Analysis)

Progress notifications to customers

(Email / SMS / WhatsApp)

Omni-channel integration

(Website / ERP Software / Portal)

Improvement in Operations

(Horizontal Deployment)

Complaint Analysis for corrective

preventive actions (CAPA)

Better Resource Management

(Integration with Task Management)

Improve Customer Satisfaction

(Customer Feedback)

Send Enquiry For Complaint Management Software

Lack of an omnichannel support

Convert complaints across channels into tickets. Manage issues reported through email, phone, chat, or social media, without leaving the comfort of your helpdesk.

Communication Gap between internal teams.

Your executives can loop in other internal teams right within the ticket, and ensure there are no lapses in communication before responding to customers.

Customer is unaware about his complaints status.

Customer will now get notifications via Email / SMS / WhatsApp about the status of their complaint. They can even track thier complaint through the comprehensive dashboard provided.

No action taken on customer feedback.

Based on customer feedback, managers can plan for corrective and preventive actions across the teams in order to prevent the occurance of the same event.

Measuring performance of team is difficult.

Improsys Complaint Management Softwares in-depth reports give you detailed insights into how well your support team is performing. Managers will be able to increase individual accountability, and also spot bottlenecks that are hampering the efficiency of the support processes.