Improsys is India based productivity and quality solution provider working in the domain of manufacturing,
supply chain management and logistics sector. Improsys is headquartered in city of Pune, Maharashtra state
is providing business services in the areas of business consulting, corporate training and software
development with special focus on productivity, quality, delivery improvements resulting in bottom line
improvement for clients and improvement in client customer satisfaction. While designing of software,
Improsys has special focus on meeting customer objective of productivity, quality and value improvement
across supply chain. Improsys is a fast-growing organization working on principles of lean management. Most
of the Improsys software development, quality assurance, infrastructure and financial management activities
are outsourced resulting in quality product and services at affordable and economical price tags. The core
of Improsys business objective of value enhancement for client is achieved with expert involvement of
on-role business consultants having wide experience of offering business and technology solutions.
Team Improsys strives and works with business philosophy of:
To consistently create value for our customers stakeholders, by providing cost effective improvement
solutions in systems which enable our customers to achieve excellence and sustainable competitive edge,
continuous improvement of client organizational prosperity.
Improsys provides software services to implement, host and maintain professional and applicable software
soutions. Improsys has served over 150+ clients in various locations across India, Middle eastern countries
like Algeria, UAE, Bahrain, Sharjah, Kuwait, Oman and Saudi Arabia. Improsys has also provided the software
services in South East Asian countries of Thailand.
Improsys firmly believes in system-oriented working and the company philosophy, missions, business
objectives, and quality objectives are defined resulting into appropriate operational, security and business
continuity policies. Standard Operating procedures for various business process such as Marketing, Sales,
Operations, Admin, Finance, Support which are pre-defined and well documented. These SOP is converted in an
ERP software which ensures the following of the systems defined and strict adherence to following the
procedures.
Improsys is certified with Quality management standards ISO 9001:2015 and Information Security Management
standards ISO 27001:2013.
All systems and procedures are periodically audited for compliance of standards.
Improsys software are mainly recognised for being easy to understand, easy to implement and simple to
operate by the operators working on. Improsys team focuses on end user experiences during and after
implementation by making necessary changes in the UI or the business logic enabling users to work on
software with ease and satisfaction. One of the main reasons for this is because of the simplicity of the
user interface that Improsys provides.
Any user who has basic knowledge of Google and Email can easily operate on Improsys software Screens and
access reports for problem solving.
Improsys software are mainly recognised for being easy to understand, easy to implement and simple to
operate by the operators working on. Improsys team focuses on end user experiences during and after
implementation by making necessary changes in the UI or the business logic enabling users to work on
software with ease and satisfaction. One of the main reasons for this is because of the simplicity of the
user interface that Improsys provides.
With over 10 years of experience, Improsys serves a diverse client base, from SMEs to MNCs, across multiple countries and languages. Our team excels in tailoring software solutions to meet localized business and cultural needs. As an expert Software Development Company, we have a proven track record of delivering flexible, efficient, and transparent software development processes that minimize project risks and create powerful solutions for current and future demands.
We offer consulting for businesses of all sizes, helping to align technology with organizational goals. Our experienced team, skilled in logistics, 3PL, and manufacturing, combines advanced technology with industry knowledge to enhance warehouse management and supply chain processes. Improsys emphasizes robust systems, from pre-sales to post-sales support, ensuring periodic audits to maintain operational excellence.
Technology is integral to Improsys WMS software, ensuring compatibility across various devices such as laptops, mobile phones, and handheld terminals. Our Fast WMS Software supports 1D and 2D barcodes, RFID integration, and smart IoT devices like weighing scales, Pick 2 Light systems, AGVs, tracking devices, and beacons, giving our clients a competitive advantage.
Additionally, Improsys invests in R&D to explore future technologies, including smart glasses, AR/VR solutions, drones, and robotics. We leverage cutting-edge tools like Microsoft Visual Studio, MS-SQL, Power Automate, and Microsoft Power BI to provide comprehensive software solutions on both web and mobile platforms, ensuring our clients stay at the forefront of innovation.
Success of Improsys can be measured based on its satisfied customer base across different countries and business segments. Improsys could reach to top 10 service providers across the globe on foundation of customer satisfaction which is resulted from strong support processes which has resulted in high ranking on various customer satisfaction metrics.
Improsys believes in the principles of CRM, which state that the relationship with a client begins with sales and marketing communications and continues through the sale, after-sales service, and customer feedback. At the Pre-Sales stage, Improsys appoints a dedicated business analyst to identify and understand the business requirements of the client. This helps in recognizing the gaps between the client’s needs and the software scope provided by Improsys.
Once the gaps are identified, the analyst proposes a solution to meet the client's business requirements. The necessary modifications are documented in an SRS, and the scope of customization is communicated to the customer. After mutual agreement on the finalized document, the software undergoes thorough testing. Once all developments are approved by the client, the software is deployed on a secure server for usage.
The success of any implementation lies in a well-planned and executed project that meets customer business objectives. Improsys follows the PDCA methodology for implementation and support. The Planning stage involves defining stakeholders, finalizing the project timeline, and scheduling training sessions for end users based on their availability.
In the Do phase, the account holder conducts software training either onsite or through online meetings via Microsoft Teams. Training sessions are recorded and converted into video manuals for user reference. The account holder ensures users practice regularly by following up and gathering feedback. Minor modifications or suggestions are noted for updates.
Once deployed, modifications go through the Check phase, where Improsys tests them to ensure they are properly incorporated. The updates are then demonstrated to users, and a sign-off document is prepared as approval. Afterward, practice data is cleared, and the software is prepared for live use.
Improsys provides post-implementation support starting with the live instance of the software. A dedicated support team is available via phone, SMS, email, and WhatsApp to assist client end users. Clients can log suggestions, issues, or requirements through a support portal, where they can also track ticket status on the Support Dashboard.
Once a ticket is logged, alerts are sent to the support team, who address requests within an hour using an 8D methodology. Each ticket has a due date based on severity, and clients receive progress updates at each stage. This structured support system aids in decision-making for software upgrades and enhancements. Periodic follow-ups and feedback collection are integral to measuring customer satisfaction.
The results of customer feedback collected by independent U.S.-based market research agencies have positioned Improsys as a leader in the industry. Recognized for exceptional service and product quality, Improsys has been ranked among the top 10 players in the Global Manufacturing Inventory Software Market for 2020.
Improsys's ranking as a key player highlights not only the effectiveness of our software solutions but also the satisfaction and trust of our clients. This recognition serves as a testament to our dedication to delivering high-quality software that addresses the unique challenges of the industry. By continuously engaging with our customers and implementing their feedback, we strive to enhance our offerings and maintain our position as a frontrunner in the market, ensuring that we remain at the forefront of technological advancements in warehouse management and manufacturing
Information Security Policy and Procedures:
Improsys has a well-defined security policy in place. Based on principles of 5S+1 management, Improsys firmly believes in security of Information, Assets, and Improsys Third Party vendors and suppliers.
Security of Information:
Security of information is most important and key factor to any organization. Improsys has compliance with ISO 27001:2015 standard for security of information.
Data isolation and Privacy:
Improsys maintains separate cloud space for database it is customers. Each customers service data is logically separated from other customers data using a set of secure protocols in the framework. This ensures that no customers service data becomes accessible to another customer. The service data is stored on our servers when client uses our services. Improsys never shares or accesses customers data with any third-party without clients consent.
Encryption:
In transit: All customer data transmitted to our servers over public networks is protected using strong encryption protocols. We have enabled HTTPS to all our web connections and mandate all connections to our server use HTTPS protocols, for all connections including web access, API access, our mobile apps, and IMAP/POP/SMTP email client access. This tells all modern browsers to only connect to us over an encrypted connection, even if client types a URL to an insecure page at our site. Additionally, on the web we flag all our authentication cookies as secure.
We control access to our resources (office, infrastructure and facilities), where accessing includes entry, and utilization, with the help of access cards. We provide employees, visitors with different access cards that only allow access strictly specific to the purpose of their entrance into our office. We maintain access logs to spot and address anomalies. We monitor all entry and exit movements throughout our premises through CCTV cameras deployed according to local regulations. Back-up footage is available up to a certain period, depending on the requirements for that location.
All workstations issued to Improsys employees run up-to-date licenced OS version and are configured with Enterprises SEQRITE anti-virus software. They are configured such that they comply with our standards for security, which require all workstations to be properly configured, patched, and be tracked and monitored by SEQRITE endpoint management solutions. Mobile devices used for business purposes are enrolled in the MDM software to ensure they meet our security standards. Considering the current pandemic situation and work from home scenario, Improsys has deployed ActiveTrack software to ensure that the Improsys confidential data is not misused.
Backup
We run incremental backups every day and weekly full backups of our programs and database in a physical hard disk. The hard disks are maintained in a lock and key arrangement with appropriate access control. Backup data is also stored on a cloud location and encrypted using AES-256-bit algorithm. Improsys uses iDrive Backup Services for the same. All backups are scheduled and tracked regularly. In case of a failure, a re-run is initiated and is fixed immediately. The integrity and validation checks of the full backups are done.
From your end, we strongly recommend scheduling regular backups of client data by exporting them from the respective Improsys or any third party services and storing it locally in client infrastructure.Disaster recovery and business continuity
Security at Vendor and Third-party supplier
Since most of our activities are outsourced, Improsys follows the security guidelines based on ISO 27001:2015 standards. We evaluate and qualify our vendors based on our vendor management policy. We onboard new vendors after understanding their processes for delivering us service, and performing risk assessments. We take appropriate steps to ensure our security stance is maintained by establishing agreements that require the vendors to adhere to confidentiality, availability, and integrity commitments we have made to our customers. We monitor the effective operation of the organizations process and security measures by conducting periodic reviews of their controls. Security of client data is a never-ending mission of Improsys. We will continue to work hard to keep client data secure, like we always have.
Quality Assurance
Quality is a continuous ongoing process that serves as a key factor in measuring customer satisfaction. At Improsys, we are dedicated to delivering defect-free software products that align with customer requirements and are delivered on time. We achieve this by adhering to the standards of our quality management system, which is integral to our operational framework. Our commitment to quality is reinforced through regular management reviews that evaluate our quality objectives, allowing us to identify areas for improvement and adapt to the evolving needs of our customers.
Total Quality Management (TQM) is at the core of our organizational philosophy, encompassing multiple dimensions that contribute to our overall quality assurance. The quality of our products is our top priority; we ensure that our software not only meets technical specifications but also provides real value to our clients. By implementing rigorous testing and quality control measures, we aim to exceed customer expectations and deliver solutions that are reliable and effective.
Equally important is the quality of our processes, which involves refining our workflows to maximize efficiency and minimize errors. Our focus on the quality of people emphasizes the importance of a skilled and motivated workforce. We invest in training and development, ensuring that our team members have the knowledge and tools needed to contribute to our quality objectives. Furthermore, maintaining the quality of our assets—both technological and intellectual—ensures that we remain competitive in a rapidly changing market. Lastly, the quality of service we provide and the accuracy of the information we rely on are crucial to our success. By integrating TQM principles across these various dimensions, Improsys fosters a culture of continuous improvement that enhances customer satisfaction and drives our growth.
Improsys has well defined Standard Operating Procedures which are used to carry out every process in the organization which include the software development coding, framework design, UI designs, Database designs, etc. Improsys ensures all the software development / customizations / rectifications carried out by the development team follow the process as defined in the SOP.
Improsys also keeps a log document of all the changes / customizations done for the particular customer implementations along with their versions of the software. Document management software is also deployed to maintain the software codes, version management, change logs, customer related documents. All these are maintained in SharePoint server with authorization access monitored for read / write and modify.
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their records, previous employment records if any, and educational background. Most of the employment activities are done through Campus Interviews in which case the background check is already performed by the related University and educational organization
Improsys employees are verified for possessing the values as defined by the policy of Improsys. We ensure that compliance of all these values are present in an employee. During their probation period, employees are assigned R&D activities and cases. Until the employees complies to all the standards and checks as defined by the policy by Improsys, the employee is not assigned tasks related to live customer implementation scenario.
Improsys firmly believes in providing the best quality software solution to its customers. Improsys follows the guidelines of ISO 9001:2015 standards by maintaining and preparing separate Quality plans for development and deployment of the software for each and every customer. Before initiating any project with customer, Improsys analyses and documents a product FMEA plan. Post development of the product the software goes through testing phase where Quality assurance of the software is monitored.
Any occurrences of non-compliance or failure of software cases found are recorded and root cause analysis of failure cases are performed and documented. Minor issues are contained immediately and corrective actions are taken to rectify them. For major business changes horizontal method is deployed to ensure the standardization of the logic is applied throughout the software ensuring smooth maintenance of Improsys software.
All workstations issued to Improsys employees run up-to-date licenced OS version and are configured with Enterprises SEQRITE anti-virus software. The hardware of the workstations is periodically monitored, serviced and upgraded based on the modern technology introduced in markets. We have an inhouse deployed Asset Management Software in place where all the records of assets present at Improsys are documented.
The external storage devices used for backups are periodically monitored for their proper functioning. We have uninterrupted power back-up and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure. Mobile devices used for business purposes are enrolled in the MDM system to ensure they meet our security standards.
Improsys has a well defined and inhouse development Document Management system where all the documents regarding a particular project are maintained with authorized access and protocols of read / write and modify in place along with version control. A log is also kept for any action taken against the document by any user in the organization
Improsys uses SharePoint server to keep the records of all the documents on the cloud space as well on a local backup to avoid loss of documents in case of failure of any one the storages. Improsys focussed approach on process driven operations has helped to build up strong quality management system for managing IT operations of various software product solutions which has resulted in vast customer base who are fully satisfied with quality of software solution. Improsys believes that its product and services are sold by its satisfied customers, marketing and sales team of Improsys plays only the role of connection medium between prospective customer and existing customers.
Improsys has established support management protocols defined at various stages of customer interaction, from pre-sales to project execution and post-sales. These protocols ensure the best service is provided to customers whenever there is a need. Additionally, we recognize that proactive communication is vital; thus, our team actively engages with clients to anticipate potential challenges and provide timely solutions. This commitment to customer care not only enhances user experience but also fosters long-term partnerships built on trust and reliability.
By leveraging advanced analytics and customer feedback, we continuously refine our support strategies to align with evolving user needs. This dedication to responsiveness ensures that our clients feel valued and supported at every stage of their journey with Improsys, ultimately contributing to their overall success.
Improsys Improves your cash flow using following Methodologies :
Our Approaches to Productivity Improvement
IDMAIC methodology from Six Sigma Concepts is applied for breakthrough improvements in Quality Issues involved in your business process/products.
Focus on logistics is the key for moving ahead in competition. We ensure the improvement in customer satisfaction on account of:
Improsys philosophy is continuous improvement of Client organizational prosperity, Client satisfaction, Returns to Client investors and shareholders.
Focus on logistics is the key for moving ahead in competition. We ensure the improvement in customer satisfaction on account of:
