What is CRM ?
CRM software covers a broad set of applications and software to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships. CRM helps you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organization. Reflect CRM Software enables businesses to easily track customer relationship information, interactions, notes, tasks and events. Contact management helps businesses know their customers better and build stronger relationships with clients.
Generalised CRM Software Modules
Campaign / Marketing Module Lead / Enquiry Module Quotation / Estimation Module Sales Order Module Invoice Module Service Module Service History Module Alert Management Module Follow up Module Feedback Module Administration Module Product Master Module Customer Master Module Workflow Management